Lifetime support
Our service contracts
Repairs and rebuilds

Our support: anywhere – at any time

How much you can rely on each other shows in an emergency.

KELLER gives the certainty that you will get help: 24 hours per day, 365 days per year, during the entire lifetime of your machinery. In technical terminology it is called lifecycle support – we call it partnership! Even reliable and low-maintenance machinery and plants made by KELLER need their regular maintenance service. It has been proven that preventive inspections and predictive maintenance are more cost-effective than unexpected machine downtimes. That is why we offer you a selection of four service contracts which all include a predictive maintenance plan by controlling wear-related process parameters.

Teleservice

By electronic remote control we immediately have our “eyes and ears” on your plant. Our experts can support you in this way immediately nd directly in the breakdown analysis. The real-time communication between you and our service technician permits them to limit error sources precisely and to determine exactly the required spare parts. That saves important time and reduces your trouble.

Service contracts: Production without interruption

Reliable and low-maintenance plants also need maintenance service. Preventive inspections and planned services are proven to be more cost effective than unexpected machine breakdowns. We offer different service contracts including a predictivemaintenance concept based on condition monitoring of relevant process factors. Please be advised by our service experts which scope of maintenance would be the best for your plant!

Our service contracts at a glance

KELLER Service Check

Checking plant status, settings, function test
Identification of improvements and potential for modernisation
Instruction & advice for operating and maintenance staff

KELLER easy-maint

KELLER maintenance contract
Checking plant status, settings, function test
Cleaning the machine/plant
Oiling/greasing and adjustment of mechanically moving parts
Replacement of wear parts (bearings, guides, etc., plus material)
Instruction & advice for operating and maintenance staff

KELLER easy-maint +

KELLER HCW maintenance contract +
similar to KELLER easy maint, but additionally:
Scope of services for KELLER teleservice (see below)

KELLER Teleservice

Telephone support during business hours + 24 h service hotline
Remote diagnostics
Remote troubleshooting

Service contract - Options	Service Check	easy-maint	easy-maint +	Teleservice
Telephone support during business hours		x
Telephone support during business hours + 24 h service hotline			x	x
Remote diagnostics			x	x
Troubleshooting			x	x
Verification of technical documentation, master data maintenance		x	x
Instruction & advice for operating and maintenance staff	x	x	x
Max response time to start troubleshooting			18 h	18 h
Maintenance interval per year		2 x	2 x
Verification of the plant, settings; function test	x	x	x
Cleaning the machine/plant		x	x
Oiling/greasing and adjustment of mechanically moving parts		x	x
Replacement of wear parts (bearings, guides, etc.)		x	x
Included working time for mechanical repair works	1 h	2 h	2 h
Verification of system parameters and configurations	x	x	x

Repairs and rebuilds

The "second spring" for your used machine To withstand the rough operating conditions, our machines are literally built "for eternity". In brickworks it is not uncommon to come across machines that have been operating for 50 years or more. Thanks to our comprehensive archive and the experience of our service team, we can supply high-quality original replacement parts for your machines not only throughout their entire service life. Beyond that, we are also in a position to repair your "treasure" expertly in case of a breakdown or to make a general rebuild to restore, maintain or even to improve the performance of your machine. We can carry out these works either at your plant on site or in our workshop, just as you wish.